Telx sets the industry standard for Interconnection

Whether you are a buyer or seller of network services, or both, Telx provides you with the greatest number of global opportunities to terminate your voice traffic, deliver your content, or access public IP. We interconnect a variety of telecom companies ranging from VoIP start-ups requiring specific routes, to the leading global Tier 1 service providers buying and selling on a wholesale level. They all come to Telx for the rich connectivity options we offer. Interconnection can be done physically in “Interconnection Centers” or logically thru our Telx Virtual Xchange platform.

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Why Telx for Cloud Computing

Imagine that your enterprise computing and storage infrastructure could expand and contract as you need it – instantly covering all capacity demands as traffic for your web sites or applications ebb and flow. Telx makes it possible.

In 15 enterprise class, carrier-neutral and cloud-neutral colocation centers in the most strategic U.S. data markets, Telx connects you directly to cloud computing, storage and Software as a Service (SaaS) applications. As such, you can control your IT spending and scale services up or down as you need them through cloud solutions.

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Telx's Dedicated Internet Access (DIA)

Telx’s DIA service combines Telx’s network-neutral environment with colocation and automated routing to provide a reliable, dedicated internet connection for your business. Telx's Dedicated Internet Access offer is monitored 24x7. Telx provides IP connectivity from the Telx facility as part of a bundled offer with colocation. So a customer gets one contract and one invoice to meet their colocation and internet access needs.

Customers use DIA for:

• Website connectivity to the internet
• Access to their IPSec VPNs
• Out of Band Management for their equipment

Benefits of Telx's DIA Service:

• Monitored 24x7x365
• Choice of providers
• Access is Ethernet from 1 to 100 mgs
• One invoice to manage
• Rapid, flexible provisioning
• Ease of management
• Portal interface
• Excellent performance at a competitive price

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Contact us:
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone: 212.480.3300
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Collaborating Without Boundaries

In our fast paced world, businesses need the ability to change course quickly, collaborate globally, and streamline decision making. We have to collaborate with colleagues, partners, and customers around the globe at a moment's notice.  In the past, building and maintaining those critical business relationships meant expensive face-to-face meetings, travel time and not to mention most importantly time spent away from home.

Enterprise HD video or Telepresence creates a live, face-to-face communication experience over the network that allows you to collaborate differently. It allows you to hold meetings, share content, communicate with employees remotely and consult with experts, all using the power of the network.

However, you want to make sure you can reach everyone you need to and securely. The Telx Video Exchange was developed to resolve the problems related to video communications such as mismatched QoS, addressing conflicts and asynchronous security.

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Click Here To Go To The TIE Site

You’re just one connection away from exchanging IP traffic quickly and easily with hundreds of major ISPs, content providers, gaming providers and enterprises. Telx Internet Exchange (TIE) makes it happen by providing the option to cross connect to many IP exchanges operated by other providers within our colocation facilities.

The Telx Internet Exchange is a neutral, privately owned and managed packet and Internet exchange, providing a high-performance Internet peering fabric for participants. TIE includes access to a centralized Ethernet switching fabric and the necessary supporting infrastructure that enables companies to connect and peer at speeds ranging from 1 Gbps to multiples of 10 Gbps Ethernet. Reporting tools enable customers to check performance and traffic metrics.

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Imagine a network that speaks the same language as all of the global service providers you want to do business with – without the need for additional hubbing, grooming, and conversion equipment. Telx makes it a reality with the Telx Virtual Xchange (VX).

The Telx Virtual Xchange provides SONET-SDH-Ethernet translations enabling domestic U.S. and international networks to interconnect between ANSI and ETSI within the optical switch fabric.

As the above graphic illustrates, Telx VX simply connects circuits to the customer’s platform by:

• Taking low speed circuits and muxing them into higher speed circuits or demuxing high speed circuits into lower speed circuits.
• Converting one type of circuit into another (e.g., SDH to SONET).
• Providing virtual software cross connects from one provider to another.
• Mapping Ethernet to Sonet circuits.

Key benefits:

• Reduce capital and expense because you can do muxing and conversion more effectively without having to deploy and manage ADM equipment.
• Achieve faster, on-demand cross-connections (24 hours assuming capacity is available).
• Gain more efficient network performance through high reliability with 24/7 monitoring and support and 99.999% equipment uptime.
• Simplify and optimize network functions on a single platform.

Contact us to learn more about Telx VX and how we can help you connect with global networks more cost effectively.

How many technicians does it take to keep your network running at peak performance 24/7 every day of the year? Answer: There are never enough. It’s no joke that resources are already stretched to the limit in today’s budget conscious environment. Telx can help.

As a Telx customer, you can outsource your technical support to us. Our highly trained technicians draw upon our vast data center and network services experience to provide a wide range of support solutions geared to your requirements. As a result, Telx helps you:

• Gain superior network performance for seamless exchange of information
• Ensure reliability and scalability when transaction speed is of the essence
• Eliminate the cost of additional full-time, on-site technical support

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Your commitment is to your core business, as it should be. So you shouldn’t have to worry about your outsourced data center. That’s Telx’s commitment to you.

We provide dedicated engineering and project management resources to support our clients’ deployments and day-to-day operations within our facilities.  All Telx carrier-neutral colocation services are supported by an experienced, committed team and backed by industry-leading service and performance guarantees. With deep subject matter expertise in many areas including data center management, electrical and mechanical engineering, TDM and Ethernet technologies, Telx is uniquely positioned to ensure the optimal performance of applications within our facilities.

Telx has put in place everything that you need in order to feel protected when deploying your network:

• The highest availability and uptime to ensure critical applications are always up and running – facilities meet and/or exceed 99.999% availability since 2003.
• Proximity to a variety of global networks.
• Access to leading financial service provider networks,
• Environmental controls.
• Advanced comprehensive security.
• State-of-the-art fire suppression systems.
• Specifically designed facilities to withstand earthquakes, floods and other natural disasters.

Telx engineering and project management support can be leveraged to compliment or clients’ staff in the design, deployment, and operation of their applications or can be sole source for these services accommodating turnkey deployments.

The Telx commitment to technical support doesn’t end at 5 p.m. or close on weekends. As your “go-to” partner, Telx’s Technical Support Operations group is available 24 hours a day, 7 days a week, 365 days per year, (including state holidays), in order to meet your operational needs.

For more information, download Telx Technical Support Escalation Procedures and Contact List (PDF) and the Telx  Resource Guide .

Call us

Please contact us at either of the following numbers to be sure to request a trouble ticket number at the time of your initial contact: 1-888-TELXTECH (1-888-835-9832) or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

E-mail us

If you have an issue that has not been resolved or did not meet your expectation, please send an email to the local site manager to escalate the process to the technical support.

For Technical Support or troubleshooting existing work orders, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with all pertinent case or work order information. (Case#, Work order#, etc.)

 Download the Telx Resource Guide 1.55 Mb 

Telx is committed to providing superior customer support. To help get your inquiries and issues resolved as quickly and efficiently as possible please see the contact information provided below. Once you have chosen which contact best fits your support needs, please provide as much information as possible.

Telx Technical Support
Emergency inquiries or issues please call 1.888.TELXTECH (1.888.835.9832) or e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

In your email please provide the Telx facility location you experiencing technical issues, as well as referencing the case number.

Click here to learn more about technical support options.

Customer Service Support
Need assistance with any of the below topics?
If so please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
- Requesting Access to a Telx Facility
- Certificate of Insurance Inquiries
- Requesting a Log-in to the Telx Customer Order Portal
- Would like to Update your Company's Information
In your email please provide us with as much information as possible

Legal Support
If you need to download a copy of Telx's Uniform Sales and Use Certificate click here

Billing
Need assistance with any of the below topics, or other billing related inquiries? If so please This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Invoice Inquiries
- Departmental Changes (billing address change, contact person change, bank information, etc)
In your email please provide us with as much information as possible, invoice number, contact information, etc.
To view our new service disconnection/cancellation policy click here.

Marketing
To learn more about joint press releases, co-hosted events, being highlighted in our newsletter, our Customer Business Exchange, becoming a partner or any other opportunities please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Corporate Headquarters Information
Telx
1 State Street
21st Floor
New York, NY 10004
Main Line: (212) 480-3300
Fax: (212) 480-8384